If you are not happy with the final response you receive from your provider, or you do not get any response within 8 weeks, you can complain to the Financial Ombudsman Service on There may be other ways you may have been mis-sold PPI. If you are still unsure you should contact the FCA on This means you may now be able to complain if you think your bank or other provider earned a high level of commission from your PPI and did not tell you when you bought it.
It also means you may get some money back even if you were not mis-sold PPI. And if you previously made a mis-selling complaint and it was rejected, you may be able to make a new type of complaint. For further details and help on this, visit www. You should consider whether you may have been mis-sold PPI. Your complaint was rejected — You may be able to make a new type of complaint about commission earned by provider — contact your provider.
Y our complaint was successful, and you were refunded some or all of your money — You will not get back more money if you now complain about commission earned from the sale of the same PPI policy. This is because there is no remaining loss that you need to claim back. Back to top. Consumers given 'wrong' PPI information. PPI fuelling fraud culture, says Barclays boss. Claims firms 'will disappear at worst time'. Billions of pounds that you fail to claim.
Image source, PA Media. The compensation payouts - and how we spent them. Image source, Michele Barker. Michele Barker with the car she bought from her PPI compensation payout. Image source, Rachel Allan. Rachel Allan was also surprised by the level of compensation. The campaigners - and our rights as consumers. Image source, ITV. The claims firms - for better or worse? UK, remember your settings and improve government services.
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Payment Protection Insurance PPI is an insurance contract generally taken out at the time of a loan or credit card. The law states that this contract is an asset in the bankruptcy, as is the right to complain if it was mis-sold. Where a PPI contract signed before the date of the bankruptcy, the right to claim compensation belongs to the bankruptcy trustee.
If you have not already made a claim in the bankruptcy you will be asked to complete a proof of debt form. This form asks you for information about the money you are due. When we write to you, we will tell you the date you need to send the information to us by. Contact page. In limited circumstances, we can make a payment who has dealt with a PPI claim on behalf of a former bankrupt.
Invoices must be emailed to the Insolvency Service at rtlu. We will not always be able to make a payment towards an invoice. There are some reasons why we might not be able to pay. This might be where:. This is where the PPI provider uses funds from the award to reduce the balance of their bankruptcy debt. In some cases, there will be no money left to pay to the Insolvency Service. Optimal Claim Ltd is a registered company in England and Wales.
Company registration number: Payment Protection Insurance Payment protection insurance is a type of insurance designed to safeguard debt re-payment.
It is attached to and sold with varying financial products, such as credit cards, other types of personal loans and mortgages. Bank consultants often failed to provide enough details about the PPI policy, to allow the client to make an informed decision.
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